Terms of Service

1. Acceptance of terms

By creating an account or using TradieTax AI ("Service", "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not create an account or use the Service.

These Terms constitute a legally binding agreement between you ("User", "you", "your") and TradieTax AI ("we", "us", "our"). These Terms should be read together with our Privacy Policy.

2. Eligibility

• →You must be at least 18 years of age.
• →You must hold a valid Australian Business Number (ABN) or be an authorised representative of an entity that does.
• →You must be a resident of or conducting business in Australia.
• →You must have the legal capacity to enter a binding contract.

3. Description of service

TradieTax AI is a software tool that provides the following features to help you manage your business finances:

• →AI-assisted extraction of data from uploaded receipt photographs and PDF documents
• →Expense and income tracking and categorisation
• →Invoice generation and client email delivery
• →BAS (Business Activity Statement) summary reports
• →Tax estimation tools based on ATO published rates
• →Mileage log and deduction calculator
• →FIFO (Fly-In Fly-Out) roster tracker and Zone Tax Offset calculator

Tax Agent Services Act 2009: The features above are software tools and calculators. They do not constitute tax agent services, BAS agent services, or tax advice as defined under the Tax Agent Services Act 2009 (Cth). TradieTax AI is not registered with the Tax Practitioners Board (TPB). For regulated tax agent services you must engage a registered Tax Agent or BAS Agent.

4. AI processing and accuracy

TradieTax AI uses artificial intelligence (OpenAI API) to extract data from your uploaded documents. You acknowledge and agree that:

• →AI extraction is not 100% accurate and may misread amounts, dates, vendor names or categories.
• →You are responsible for reviewing and correcting all AI-extracted data before relying on it.
• →The content of your uploaded documents is transmitted to OpenAI's API for processing. Refer to our Privacy Policy for details.
• →We are not liable for errors in AI-generated data that you rely on without verification.

5. User obligations

You agree to:

• →Provide accurate and truthful information at all times
• →Keep your account credentials confidential and not share access with others
• →Use the Service only for lawful purposes and in compliance with all applicable laws
• →Not upload documents that contain false, fraudulent or misleading financial information
• →Not attempt to reverse engineer, decompile, scrape or exploit the Service
• →Not upload content that infringes third-party intellectual property rights
• →Not use the Service to generate, send or facilitate fraudulent invoices
• →Comply with the Privacy Act 1988, Tax Administration Act 1953 and all other applicable Australian law

6. Subscription and payment

• →The Free plan is available at no cost with feature and usage limitations as described on the Pricing page.
• →The Pro plan is AUD $19.00 per month, inclusive of GST where applicable under Australian law.
• →Payments are processed by Stripe. By subscribing you also agree to Stripe's Terms of Service.
• →Subscriptions renew automatically at the end of each billing period unless cancelled.
• →Cancellation takes effect at the end of the current billing period — you retain Pro access until then.
• →Refunds are considered on a case-by-case basis. Contact support@tradietax.ai within 7 days of a charge.
• →We reserve the right to change pricing with 30 days written notice to existing subscribers. Continued use after the notice period constitutes acceptance.

7. Intellectual property

All software, design, branding, and content of TradieTax AI are owned by us or our licensors and are protected by Australian and international intellectual property laws. You retain full ownership of all data, documents and records you upload to the Service. By uploading data, you grant us a limited, non-exclusive licence to process and store it solely for the purpose of delivering the Service to you. We will not use your data for any other purpose.

8. Limitation of liability

To the maximum extent permitted by law, including the Australian Consumer Law (ACL):

• →We are not liable for errors in tax estimates, GST calculations or BAS summaries.
• →We are not liable for ATO penalties, interest, fines or assessments arising from use of the Service.
• →We are not liable for losses resulting from your reliance on AI-extracted data that you have not independently verified.
• →We are not liable for indirect, incidental, special or consequential loss or damage.
• →Our total aggregate liability for any claim is limited to the amount you paid to us in the 3 months immediately preceding the event giving rise to the claim.

9. Service availability

We aim to maintain high availability but do not guarantee uninterrupted or error-free access. We may suspend or modify the Service for maintenance, security, legal compliance or operational reasons. We will endeavour to provide advance notice where practicable. We are not liable for any loss resulting from service unavailability.

10. Force majeure

We are not liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, government action, power failures, internet outages, third-party service failures (including Supabase, OpenAI, Stripe or Vercel), cyberattacks or pandemic.

11. Account termination

You may delete your account at any time from Profile settings. Deletion is permanent and irreversible — export your data before deleting. We may suspend or terminate your account if you breach these Terms, without prior notice. Upon termination, your right to use the Service ceases immediately. Your data will be deleted within 30 days of account deletion.

12. Privacy

Our collection, use and disclosure of your personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Service, you agree to our Privacy Policy.

13. Spam Act 2003 compliance

Any commercial electronic messages we send (including subscription notifications) comply with the Spam Act 2003 (Cth). Each such message will clearly identify us as the sender and include a functional unsubscribe mechanism. You may opt out of non-essential communications at any time by contacting support@tradietax.ai. Transactional messages (account security, subscription changes) cannot be unsubscribed from.

14. Changes to terms

We may modify these Terms at any time. We will notify you by email at least 14 days before material changes take effect. The updated Terms will be posted at tradietax-ai.vercel.app/terms. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales. Before commencing legal proceedings, you agree to first contact us at legal@tradietax.ai and allow 30 days to attempt resolution in good faith.

16. Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, it will be severed from the Terms. The remaining provisions will continue in full force and effect.

17. Contact